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Wenatchee Valley College (WVC) uses BankMobile services to deliver your  financial aid refunds after your tuition and fees have been paid. 

For students receiving financial aid, each quarter,  your tuition and fees are paid first. If there is a remaining balance, also referred to as a financial aid refund, it will be sent to BankMobile to be disbursed to you.

After your financial aid information is received by the college, a refund selection kit is sent to you by BankMobile. You will also receive a Personal Code by email which will be sent to the personal email address you have on record with the WVC Admissions Office (note: this process begins in mid-July for the upcoming year, but happens immediately upon receipt of current year applications).  You will need to set up how you would like to receive your refunds while  attending Wenatchee Valley College.  Once you receive the refund selection kit, you can follow these simple steps: 

  1. Visit
  2. Enter your Personal Code
  3. Select how you’d like to receive your money

Want to learn more? Check out the BankMobile Disbursements How It Works Page

*Important Reminder*:   Neither WVC nor BankMobile will ever initiate a phone call to asking for your bank account information or social security number.  WVC advises that you NEVER give out your bank account or other personal information over the phone on an unsolicited call.

View Wenatchee Valley College's contract with BankMobile, a Division of Customers Bank.

The Kit will be mailed to the address you have on file with Admission/Registration Office.  It is mailed once the Financial Aid Office receives your FAFSA information. 

Students who have completed all the required steps for  financial aid and are eligible for financial aid (grants, student loans, scholarships, etc.) will be sent a BankMobile Refund Selection Kit.  (note: For the upcoming academic year, Wenatchee Valley College does not start sending student information to BankMobile for your refund kits until mid -July)

The kit will be sent to the address on file with the WVC Admissions Office.   Make sure you have your current address on file with the Registration Office.  Students should make sure that their information (address, phone number, e-mail, etc.) is correct on the MyWVC portal. Do not discard your personal refund code contained in the Refund Selection Kit.  For more information  visit  How It Works and click on "How".

Go to and click the “GET STARTED” button on the top right-side of the page. Follow the instruction with the packet.
Choose your refund preference

1 - DEPOSIT TO YOUR EXISTING BANK ACCOUNT:  Money will be transferred to your existing checking or savings account.   Typically, it can  take 1-2 business days for the receiving bank to credit the money to your account.

2 - DEPOSIT TO A BANKMOBILE ACCOUNT:  If you open an account with BankMobile your refunds are deposited once BankMobile receives them from WVC.  

3 - PAPER CHECK DELIVERED BY MAIL:  Typically, it takes 5-7 business days for the check to arrive, depending on mail service delivery timeframes. 

NOTE: You may change your refund  preference at any time.  Go to  Then select “Refunds” and “Refund Preference”.

If you have not received your Refund Selection Kit, or you lost it prior to activation, contact the Financial Aid Office at 509 682 6810.

To report  lost or stolen BankMobile Cards, log into your account at  or contact BankMobile customer support at 877-327-9515. 

 You may change your preference at any time by logging into your account at

Log in with your email and password.  From the main menu, select “Refunds” then “Refund Preference”.

You may access your financial aid refund once it has been deposited into your account. 

 Contact BankMobile 

WVC Financial Aid - Wenatchi Hall

Visit the WVC BankMobile FAQ page

Visit the BankMobile Website FAQ page