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BankMobile FAQs

Here are answers to some of the common questions about the BankMobile refund program, as well as BankMobile Contact information.  You may also visit the BankMobile webpage "How it Works"  for more information.  


View Wenatchee Valley College's contract with BankMobile, a Division of Customers Bank.

 Contact BankMobile Disbursements

WVC Financial Aid Office - Wenatchi Hall

You select how you would like your financial aid refunds sent to you.  More information can be found at "You Have Choices" .

The Refund Selection Kit contains information regarding your options for receiving your refund (disbursement) while you are attending Wenatchee Valley College. 

BankMobile  will send you a Refund Selection Kit.   The kit is sent to your current mailing address on file with the Admissions Office.

 Please contact the  financial aid office  if you need assistance.

Note: You will receive an email that WVC has on file from BankMobile with the information needed to log in and select your refund preference.   You do not need to wait for the kit to select your refund options.

Yes, you can update your refund (disbursement) preference at any time online at

The timing will vary depending upon your refund selection. The earliest to receive your financial aid disbursement at the start of the quarter will be the afternoon of the first day of the quarter.

Visit BankMobile's FAQ page for additional information.   To find fees associated as a Wenatchee Valley College student, you must log into your BankMobile account.

1 – DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BankMobile receives funds from your school.  Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

2 – DEPOSIT TO A BANKMOBILE ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

3 – PAPER CHECK DELIVERED BY USPS – A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times.  Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes.

To report lost or stolen cards, call BankMobile customer accounts at: 

Call 877-327-9515 between 8am and 11pm EST or more contact information can be found at

You can also pause the use of your card through the BankMobile app.  The app is available at: